Your connection, in the right place.
An eSIM in your account or a SIM at your address: here is how to prepare.
eSIM: find it in your account
Your eSIM is made available in your account 24 hours before the first day of your stay. For orders confirmed the day before or on the first day, it is available within 1 hour of confirmation. Your plan remains valid on your selected dates, in Paris time.
Physical SIM: allow time for delivery
Physical SIM delivery is estimated at around 5 to 7 business days and may vary by destination. Choose a plan starting at least 10 days after ordering; this minimum does not guarantee the arrival date. Your delivery address can differ from billing. The cart shows one delivery charge for all SIMs in your order, to eligible countries. Tracking appears in My account once entered.
Enter a full address and make sure someone can accept the parcel. If different from billing, enter the shipping address separately. Online orders are not yet available.
Tracking, activation and settings
Your account brings together preparation status, carrier and tracking once entered. PIN, PUK, APN and instructions appear when ready. A delivered SIM is not necessarily activated: activation has a separate status.
Which countries are covered? Is roaming included?
Our SIM/eSIM plan provides internet in France only. Roaming abroad is not included: you will need another plan if you leave France. This concerns the countries covered, not your phone’s Data Roaming setting; follow your SIM/eSIM card’s installation instructions.
When are you travelling?
Your dates, your SIM, your price. Simple.