Straightforward answers.

Yes. Your SIM or eSIM plan includes truly unlimited data throughout your chosen period, with no daily data cap and no speed throttling based on how much data you use. There are no gigabytes to count. Available speeds still depend on coverage, network congestion and your phone.

An eSIM installs directly on a compatible phone, with no card to insert. A physical SIM goes into your phone and needs to be delivered. Either way, your device must be unlocked for other networks.

Check our compatibility page before choosing an eSIM. The exact model and country of purchase matter, particularly for phones bought in mainland China, Hong Kong or Macao. If unsure, contact us with your phone model.

Yes. Choose a quantity from 1 to 10 for the same dates, then select “Continue”. At the next step, use “Add another plan” for a different format or different dates. Everything stays in one order, with a separate card and eSIM for each traveller.

On your chosen dates, in Paris time. Both the first and last day are included: 10–12 June is 3 days. The plan does not start when you first use it; arriving late does not move the end date.

Choose your dates to see the total and average daily price per SIM. The daily price gradually decreases for longer stays, in your selected currency. The minimum duration is 3 days. For multiple SIMs, the cart shows the unit price and total.

Your eSIM is made available in your account 24 hours before the first day of your stay. For orders confirmed the day before or on the first day, it is available within 1 hour of confirmation. Your plan remains valid on your selected dates, in Paris time.

Connect to Wi-Fi, then open your eSIM in your account. Depending on your phone and the available details, use the installation button, scan the QR code or enter the details in your phone’s settings. Each traveller must use their own code.

The plan provides data only, without standard calls or SMS. You can keep using messaging and internet-calling apps. If your phone supports two SIMs, your usual SIM can remain installed; check its settings to avoid roaming charges from your home network.

Yes: you choose a plan for your trip in France, not a separate plan for each city. Paris, Lyon and the French Riviera can be part of the same stay. The offer covers France only; roaming abroad is not included. Reception and speed depend on the network, phone and location, especially in the mountains.

Physical SIM delivery is estimated at around 5 to 7 business days and may vary by destination. Choose a plan starting at least 10 days after ordering; this minimum does not guarantee the arrival date. Your delivery address can differ from billing. The cart shows one delivery charge for all SIMs in your order, to eligible countries. Tracking appears in My account once entered.

Open your physical SIM card in “My account”. You will find delivery tracking, activation status and, when available, the PIN and connection instructions. Never share your codes in a public message.

Check that your plan has started and that the right SIM is selected for mobile data. Follow its setup instructions, then restart your phone. If the problem continues, select “Contact us” on that card: the relevant plan will already be selected.

Tethering conditions for this offer still need confirmation. If you plan to use a laptop, tablet or router, contact us before booking to check that the plan suits that use.

From your SIM/eSIM card, select “Contact us”, choose “My dates” and tell us the new dates you need. Changes are not automatic: wait for confirmation before relying on the change.

Online orders are not yet available. Your invoice will be available in My account once sales open.

Our SIM/eSIM plan provides internet in France only. Roaming abroad is not included: you will need another plan if you leave France. This concerns the countries covered, not your phone’s Data Roaming setting; follow your SIM/eSIM card’s installation instructions.